In a true emergency, dial and stay on the phone. We need to ask a few questions so we can send you the right help. Explain briefly what the situation is and what sort of emergency service you need.
You do not need to provide the full details at this point. The Emergency Communications Officer you are speaking to will assess what emergency service is required and connect you as soon as possible. You will be asked later to provide more details on the situation as necessary. Provide the location of the emergency incident.
Calgary answers calls for Calgary, as well as many surrounding communities. We will then connect you with the appropriate agency who will dispatch help to you. The Emergency Communications Officers are required to ask this even in a Fire or Medical situation, to assess if Police are needed first. This will not delay other help also being sent, but ensures the safety of everyone involved, including the first responders.
Please answer yes or no to this question and provide some information if your safety is in danger at all. At this point, you will then get connected to the appropriate agency. Please be prepared to provide them the exact location of the emergency incident and your phone number.
Each agency will then proceed with specific key questions to help determine the situation and provide you with critical instructions. The most important piece of information we need when someone calls is the address of the emergency.
Addresses come in many forms including a proper street address, but emergencies might not be at a physical address or you might not know the address. When you call , a call-taker can enter an address as an intersection of two streets, or a commonplace name such as a school, mall, hospital, business or landmark.
These signs are called emergency locators and will map to an exact location. When you call from a cell phone, we receive an approximate location based on data provided from the cell phone including GPS. The accuracy of that location can vary based on a number of factors. If you have been involved in Motor Vehicle Accident MVA and have dialed , in addition to the standard questions above, the Emergency Communication Officer will ask you the following questions:.
Depending on the answer to the above questions, the ECO will then bring Police on the line, or will advise you:. Is he or she breathing? Getting this critical information from the caller typically takes less than 30 seconds.
After that, you may be asked to do nothing, get out of an unsafe environment, or stay on the line and assist in providing care for the ill or injured person. They already know that. Every question they ask has an important reason. However, at the current time, wireless technology is ahead of public service capabilities.
This makes it difficult or impossible to send help to people who cannot identify their location. If you are calling from a cell phone and do not know your location, the dispatcher will work with you to help determine your exact location or where to send help. A federal government project is underway to make sure calls for help made from cell phones in the United States will be routed to the closest public safety agency for proper dispatch and that their location can be more accurately determined.
Finally It is highly recommended that you take a certified course in CPR and first aid. What is Enhanced ? How do I use ? When you have an emergency, dial the three-digit number and do the following: Stay calm and speak clearly. State the emergency. State the location of the emergency, your name and the phone number from which you are calling. It is quicker to dial than a seven-digit number.
It is the number to use in summoning the police, fire, or emergency medical services. If you cannot speak, the telecommunicator can trace your call through the system features. When To Call is reserved for emergency situations only.
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